Returning products

CANCELLATIONS AND RETURNS

Orders can be canceled at no cost until the moment the shipment becomes effective. If we receive notice of cancellation once the package has already been sent, it will be considered a return. Returns can be made up to 7 calendar days from receipt of the product according to the specifications that follow.

You will not be able to exercise the right of return when there are indications that the products have been opened, manipulated or exposed to inappropriate conditions. It is mandatory to return properly protected products, in their original packaging, in perfect condition for later sale.

Any package that lacks any of the sender's identification elements (name, surname, address, order number) cannot be accepted. The return of the ordered products will give rise to the refund of the totality of the amounts paid by the User.

The cost of return will be assumed by the user.

Returns that are derived from our error or from a product defect are excluded from this case. In this case, Vilaviniteca.es undertakes to exchange the defective product for another equal one or the amount will be refunded. You will also take care of the return and subsequent shipping costs.

To make a refund effective, contact us at 902 327 777 or by sending the attached form , duly completed, in the email eshop@vilaviniteca.es . The User will receive an email acknowledging receipt of the return communication.

We will not accept any exchange or return if we have not previously received any notification.