Delivery Terms and Conditions

DELIVERY TERMS AND CONDITIONS

Purchases will be delivered to the address provided by the costumer when shopping with us. For delivery efficiency purposes, please provide an address where delivery can be completed on week days Monday through Friday from 8.30 am to 7.00pm.

Delivery conditions:

Purchases to Comunidades Autónomas (regional) city capitals will be delivered in 48 hours except Saturdays, Sundays and holidays.

For the rest of the peninsula and Balearic Islands deliveries will be in 48-72 hours except Saturdays, Sundays and holidays.

Check delivery conditions for Ceuta, Melilla, and Canary Islands.

Purchases will not be delivered on Saturdays, Sundays and holidays.

For deliveries outside Spain please check at eshop@vilaviniteca.es

Usually we deliver through DHL (transport company).

All purchases are delivered in a secured packaged especially designed to guarantee product perfect conditions when transported.

In case nobody can receive delivery, the transport company will leave a note for that purpose and expect your call to schedule a different delivery date. If that second attempt was unsuccessful the transport company will leave again a note for you and you will be able, for the next 15 days, to pick up your purchase at the transport company office. If after this period you were not able to pick up your purchase, it will be sent back to us.

When receiving delivery please:

1. Check everything is correct at delivery
2. Let us know any inconvenience leaving indications and signature at the delivery invoice
3. Our transport company partners do not allow devolutions once the package has been opened in their presence but you can check delivery package conditions before opening in order to determine whether or not you can refuse it. Our transport partner will let us know the incidence and automatically we will send a new delivery without additional cost for you.

Vilaviniteca.es does not take any responsibility for delays at delivery.