Frequently Asked Questions
What is Vila Viniteca.es and what products can I find at Vila Viniteca.es?
Vila Viniteca.es is an ecommerce specialized in the sale of exceptional wines. We offer a wide variety of wines from different regions and grape varieties, as well as accessories and complements related to the world of wine and gourmet products.
What are the requirements to buy at Vila Viniteca?
To make a purchase at Vila Viniteca, you must be of legal age and have the capacity to contract. By accepting the General Conditions, you declare that you meet these requirements and that you understand and consent to the full content of these conditions.
How can I place an order at Vila Viniteca?
To place an order at Vila Viniteca, simply browse our wine catalog and add the products you want to your shopping cart. Once you have selected all the items you wish to purchase, follow the steps indicated in the checkout process to complete your order.
How can I make a purchase at Vila Viniteca as a registered customer or through registration?
You can make a purchase at Vila Viniteca in two ways:
- As a registered customer, by logging into your account and retrieving your previous data.
- By registering, which allows you to make the purchase and register at the same time for greater convenience in future purchases.
Upon completion of the order, you will receive an email confirming receipt of the order and detailing relevant information, such as the chosen payment method and shipping address.
What payment methods does Vila Viniteca accept and how is the security of my bank details guaranteed?
Vila Viniteca accepts VISA, MASTERCARD or AMEX credit card payments through a secure payment platform or through eWallet payment platforms. All transactions are carried out within a strict framework of confidentiality and encryption thanks to the SSL protocol.
Vila Viniteca does not have access to your bank details and does not store them on its servers, so you will have to provide them again for each transaction
What are the delivery times and how can I track my order?
Delivery times are:
- Shipments to capitals of the Autonomous Communities: 24-48 working hours (may vary in August and December).
- Shipments to the rest of the peninsula: 48-72 working hours.
- Shipments to Ceuta, Melilla and Canary Islands: check with [email protected]
- Shipments outside Spain: check with [email protected]
If the carrier tries to deliver the package and there is no one to receive it, they will leave a note indicating the delivery attempt.
You should contact the transport agency as soon as possible through the phone number you will find in the note, to arrange a new delivery.
How can I track my order?
Once your order has been shipped, we will provide you with a tracking number via the shipping confirmation email. You can use this number to track the status of your order on the respective carrier's website.
Does Vila Viniteca offer international shipping?
Yes, Vila Viniteca offers international shipping to several countries. For more information on the countries we ship to and the associated shipping costs, please see our shipping section on the website.
Does Vila Viniteca offer personalized advice on wine selection?
Yes, our team of wine experts is available to help you choose the perfect wine according to your preferences, needs and special occasions. Please do not hesitate to contact us for recommendations and personalized advice.
What security measures does Vila Viniteca use to protect my personal information?
How does Vila Viniteca protect my personal information and what use is made of my data?
The personal data obtained in the contracting process will be processed by Vilaviniteca (Negociants, S.L.U) as the data controller. The data are incorporated into its database and are used only to manage your purchases and maintain the contractual relationship. Vilaviniteca.es will keep your personal data as long as you are a registered customer or client, and the data will be kept properly blocked for the time necessary to meet the responsibilities that may arise from the contractual relationship.
What if there is an error in my order or shipping address? How can I correct it?
If you notice an error in your order or shipping address, you must notify [email protected] immediately so that the error can be corrected before the order is shipped..
What should I do if there is a problem with my order when I receive it?
At the moment you receive your package, you must:
- Check the conformity of the goods received at the time of delivery.
- Point out any anomaly on the delivery note, noting your reservations and including your signature.
The transport providers do not allow the return of the goods if you open them in their presence, but you can check the box from the outside.
If you detect that the box is wet or damp, do not accept the order. Our partner will notify us of the incident and we will automatically send a new shipment at no cost to you.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact our customer service as soon as possible. Please provide details about the problem and, if possible, include photos of the damaged product. We strive to resolve any problems quickly and efficiently.
What is Vila Viniteca's cancellation, return and withdrawal policy?
Orders may be cancelled free of charge up to the time of shipment. If notice of cancellation is received once the package is already shipped, it will be considered a return. Returns can be made up to 14 calendar days from receipt of the product, provided it has not been opened, tampered with or exposed to improper conditions. To exercise the right of withdrawal, you can communicate it through the attached form or make another unequivocal statement to [email protected], being the consumer responsible for the burden of proof of the exercise of the right of withdrawal.
What is the availability of products at Vila Viniteca and how are out-of-stock situations handled?
Vila Viniteca offers products that are generally in stock in its logistics warehouse.
If the requested vintage is not available, it may be replaced by a subsequent vintage if available. If a product is not available and cannot be substituted after processing an order, the buyer will be informed by e-mail or telephone of the partial delivery of his order, and may accept or cancel it. The customer will receive a full or partial refund within 72 hours.